At IVORY & ONYX, we appreciate the value of your time and strive to provide exceptional service to all our clients. To ensure that we can accommodate everyone efficiently, we kindly request that you respect our cancellation policy.

When booking your service, a credit card will be required to secure your reservation. We understand that unforeseen circumstances may arise, and we appreciate your prompt communication in such situations.

Cancellation Terms:

• If you need to cancel or reschedule, please do so at least 48 hours before your appointment.

• Cancellations made less than 48 hours in advance will be subject to a 50% charge of the scheduled service.

• all no-show appointments will be charged 100% of the service scheduled.

We understand that emergencies happen, and we are happy to consider individual cases. However, consistent adherence to our cancellation policy allows us to serve all our clients efficiently.